FAQ | Hempress Ganja

Do I need to be a member to make my first order?

Our process is simple. You do not need a membership, we only need you to be 18+ and living in Canada.

How to order?

Choose your items, add to cart, and select shipping or delivery. (Please only choose local delivery if you live in local Edmonton or Vancouver lower mainland).

How can I make payment?

Pay by E-Transfer. EMAIL TRANSFERS can be setup through your online banking. **Take note of your order number.** Just add info@naturallynaturals.ca as a new recipient. Message to recipient: Your first & last name, and order number. (e.g John Doe, 1234) Use the word, naturals as the security answer. (all lowercase)

I don’t see my order confirmation in my email?

Please check your SPAM mailbox and unmark it as spam mail for the email to appear in your regular inbox. If you have any questions, please Email Us at info@naturallynaturals.ca

What are your store hours?

We deliver at 12:00 PM to 8:00 PM -- 7 days a week --

What Is Considered "Local Delivery"?"

You must have a physical address in the City of Edmonton and surrounding areas Orders $50-$149 are $10 Delivery Fee Orders $150+ are FREE Delivery We will deliver your order after we received your payment. *Note* Some banks can take up to an hour before we are notified. Delivery can take up to two hours - For apartment complexes, we are requesting that you meet the driver at the entrance of your building. We reserve the right to refuse any delivery We have shipping options for customers Canada wide We will answer questions through email from 11 AM - 7 PM (PST) EVERYDAY

Can I exchange my product for a different one?

A product can only be returned if it’s defective, shipped in error or recalled.

Can a package be returned after opening?

No, with the exception of defective or recalled items. Products shipped in error, unopened products with no signs of tampering may be returned with receipts.

If I don’t like the product, can I return it?"

Unfortunately, you cannot.

If a product is defective, can I return it?"

Products that are considered as “Defective” and may be eligible for refund if they are expired, moldy, or damage in transit and may returned with receipt.

How Do I Contact You?

Customer Satisfaction is important to us Our customer care team has been empowered to not only ensure your customer experience is as smooth as possible, but they will go above and beyond when they can. Please contact us if you have any concerns. Our main mode of communication with us is Email: hempressganja@protonmail.com